In our leadership classes, we talk a LOT about trust. How easy it is to lose. How it doesn’t take a monumental occurrence for it to happen and how 98% of the time, betrayal is anything but intentional.
Most people are people pleasers. We want to help. We want that next challenge, mission, task to accomplish for the greater good. The problem is, we tend to bite off more than we can chew. Things get pushed to the side, forgot about, priorities shifted. How many people (hint: the answer is everyone) have been on the receiving end of an unfulfilled promise? Even unintentionally, it plants a seed of mistrust if not handled property. But there IS hope.
Being able to say, “no”. This can be difficult, but it’s a word required in the vocabulary of any successful person. Most people would do anything not to have to say “no” or “I can’t”, because it has somehow become branded as weakness. It is just NOT TRUE. The ability to say “no” is essential. If you KNOW that you cannot accomplish a promise after committal, you are setting yourself, and your team up for failure. For me, as a leader, I would rather have someone say the difficult, “I can’t because, (insert reason here)” than a quick yes that doesn’t get delivered.
Trust is a two-way street. When on the receiving end, we have to be conscience of that as well. Do we know when we are asking too much? Am I taking this “broken promise” personal? In this culture, we tend to take things very personal. A quick example: How you feel when someone is late for your meeting? Is it instinct to make it personal? Our do you take outside factors in to account? Do you remember that EVERYONE is fighting a hundred battles a day? Troubles at home, bill collectors, sick kids, it all adds up and plays a VERY real factor in the priority of the decision making.
We have gotten away from forgiveness. It’s imperative in the healing process. Now to be clear, in NO WAY am I saying it’s “O.K.” for people to not do what they say they are going to do, or what is required of them. What I am saying, is we must remember the “human factor” in what our response should be.
Maintaining trust can be accomplished through open communication. Be practical in what you ask of others. As leaders, we need to recognize what we are being asked of AND what we are asking others to do. Breech of trust is usually inadvertent, but the sting is just as real.
In our classes at True North, we dig much deeper than this. We help with culture change. We talk about empathy. We can help improve your battle plan to lesson the tough decisions we face as leaders. We help you get out in front of challenges we all face as leaders. Contact us today to find out how we can help your team.